We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. This policy statement sets out the data processing practices carried out by Complete Hotels Ltd trading as the Queens Head Inn. If you have any requests concerning your personal information or any queries with regard to these practices, please write to the Managing Director, Complete Hotels Ltd, Dorking Suite, House 3, Lynderswood Farm, Braintree Essex CM77 8JT.
We collect personal information, e.g. your name, address and any other data you provide to us which would enable us to identify you, from visitors to our Site through the use of the newsletter sign up form.
We process personal information collected via the Site for the purposes of:
- Dealing with your request
- Providing reservations services;
- Tailoring our services to your requirements and preferences; and
- Conducting market research surveys and providing you with information about products and services we offer.
Sharing & selling of data.
We will NOT sell your personal information to third parties.
You are entitled to access what personal information we hold relating to you. If you wish to access this information, please put your request in writing to Managing Director, Complete Hotels Ltd, Dorking Suite, House 3, Lynderswood Farm, Braintree Essex CM77 8JT together with a cheque for £10.00. Please provide proof of identity in the letter, (e.g.) copy of driving licence, and allow 28 days for your request to be dealt with.
Internet Based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing personal data in this way.
Our website uses 'cookie' technology. A cookie encrypts strings of text that a website stores on a user’s hard drive (but it does not access your hard drive). In order to improve our website, services and build profile information about visits to our website, we may from time to time send you cookies.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or access our services, we strongly recommend that your cookies are enabled if you wish to proceed with a booking at any of our hotels.
The type of cookies we use are referred to as 'session' cookies and 'persistent' cookies. Session cookies are temporary and are automatically deleted once you leave our website. Persistent cookies remain on your computer hard drive until you delete them. Usage of the cookie is in no way linked to any personally identifiable information apart from what you voluntarily provide us in your dealings with the Queens Head Inn.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As previously mentioned, this will restrict your ability to perform transactions, use certain functions and access certain content on our Website.
Changes to this Privacy Statement
With advances in technology and legal developments we may need to change this privacy statement. We request that you refer to our website on a regular basis in order to ensure that you are aware of our most current Privacy Statement
Complete Hotels Ltd registered as partnership number 05233955 in England and Wales. Any correspondence relating to the business should be sent to Managing Director, Complete Hotels Ltd, Dorking Suite, House 3, Lynderswood Farm, Braintree Essex CM77 8JT.
Registered VAT number: 986249564